Considering Blended Learning for LSS

By 13. September 2016Allgemein

Over the years I have been able to experience how the Lean Six Sigma tools can really lead to amazing improvements in organizations of all shapes and sizes. Yet, when completing consulting work or coaching project leaders in different industries, I often come to encounter a similar problem: project teams or improvement leaders still struggle with the lack of methodical fluency, despite past classroom training. Where did all those hours in the Green Belt or Black Belt trainings end up?
Perhaps you’ve already heard of the 70-20-10 rule. The 70-20-10 rule says the following:
• 70% of our knowledge comes from on-the-job experience
• 20% comes informally, from other people, by knowing who to ask for advice, etc.
• 10% comes from formal teaching, in the classroom
And this is where it becomes interesting. e-Learning can impact the 70%+20% directly by providing quick reference content (videos, interactive modules, etc.) that users can use to refresh their memory on how to apply a certain tool on the job (70%) or by learning about a completely new tool by knowing where to search for it (20%).
This is what we call learning by “pull”. While in the classroom environment people try cramming (“pushing”) new content into their brains while then forgetting most of it after a while, by building on learning by “pull”, learners can go straight to the content they need and learn how to apply things as they go.
This is precisely where so many companies can profit from e-Learning environments. Imagine project teams that want to quickly remember how to go about with correlation and regression within an improvement project. They could simply access the company process excellence e-learning platform and pull out a 5 minute course on how to apply correlation and regression. After a few minutes of e-Learning and some own testing, team leaders can quickly get back to work without having to go back to their dusty training material or set up cumbersome meetings with their local master black belt. That might be a way of getting rid of that methodical amnesia that makes long-term, deep-rooted improvement so hard to achieve.

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